Troubleshooting

Tickets Not Being Generated

• Check that the order reached the status configured in General settings → Generate tickets when order status is.
• Verify the product has “Is it a single giveaway?” checked.
• Check that ticket selling dates allow sales (start date passed, close date not passed).
• Go to Status tab and verify database tables exist.

Ticket Emails Not Sending

• Confirm Send tickets by email is enabled in General settings.
• Check your WordPress email setup (consider an SMTP plugin like WP Mail SMTP).
• Verify sender email is valid.
• Check spam/junk folder.

Instant Win Not Working

• Verify Pro license is active.
• Confirm Enable Instant Winner is on in Instant winner settings.
• Check that prizes are configured on the product with valid ticket numbers.
• Go to Status tab → click Rebuild all instant-win indexes.

Lucky Wheel Not Showing

• Check display settings (cart, checkout, thank you, or shortcode page).
• If using shortcode, confirm [wcs_lucky_wheel] is on a published page.
• Clear any caching plugin cache.
• Check that wheel slices are configured and saved.

Free Campaign Form Not Appearing

• Product price must be exactly $0.
• Instant Checkout must be enabled on the product.
• Pro plugin must be installed with active license.

Winner Reveal Page Blank

• Ensure the page contains shortcode [wxg_winner_reveal].
• Select the correct page in Winner settings.
• Verify a product ID is passed (usually via URL parameter from the Winner button).

Database / Status Tab

Go to Giveaway Lottery → Status to check:

• All required database tables are created
• Stored procedures are installed
• Rebuild instant-win indexes if needed