Privacy Policy

1. Who We Are

This Privacy Policy explains how WebCartisan ("we", "us", "our") handles personal information when you visit winrocketwp.com, purchase WinRocket Pro or add-ons, contact support, or otherwise interact with our services related to WinRocket — Giveaway Lottery for WooCommerce.

2. Information We Collect

Information you provide

• Name, email address, and billing details when you purchase a Pro license or add-on.
• Support ticket content, including site URLs, error messages, and files you attach.
• Newsletter or contact form submissions if you opt in.
• License activation data, including site URL and WordPress environment details required for licensing.

Information collected automatically

• Standard server logs (IP address, browser type, pages visited, timestamps).
• Cookies and similar technologies used for session management, analytics, and site preferences.
• Aggregated usage analytics to improve documentation, product pages, and support resources.

The free WinRocket plugin installed on your WooCommerce store operates on your own hosting. Data collected inside your store (customer orders, ticket numbers, participant lists) is controlled by you as the store owner under your own privacy practices.

3. How We Use Your Information

• Process purchases, deliver downloads, and manage license keys.
• Provide product updates, security notices, and support responses.
• Improve WinRocket, our website, and customer documentation.
• Send transactional emails such as receipts, license details, and support replies.
• Comply with legal obligations and prevent fraud or abuse.

4. Legal Basis (where applicable)

Depending on your location, we process personal data based on contract performance (fulfilling your purchase), legitimate interests (improving our products and preventing misuse), consent (marketing communications where required), and legal obligations.

5. Sharing With Third Parties

We may share limited data with trusted service providers who help us operate our business, such as payment processors, email delivery services, hosting providers, and analytics tools. These providers may only use your data to perform services on our behalf.

We may also disclose information if required by law, to protect our rights, or in connection with a business transfer such as a merger or acquisition.

6. Cookies

Our website may use essential cookies for login sessions and cart/checkout functionality, as well as optional analytics cookies. You can control cookies through your browser settings. Disabling essential cookies may limit some site features.

7. Data Retention

We retain purchase and license records for as long as needed to provide support, maintain license validity, meet accounting requirements, and resolve disputes. Support correspondence is kept for a reasonable period to assist with follow-up requests.

8. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, restrict, or export personal data we hold about you, and to object to certain processing. To exercise these rights, contact us using the details below.

9. Security

We use reasonable administrative, technical, and organizational measures to protect personal information. No online transmission or storage system is completely secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 16.

11. International Transfers

If you access our services from outside our operating country, your information may be processed in jurisdictions that may have different data protection laws than your own.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated "Last updated" date.

13. Contact Us

Questions about this Privacy Policy? Contact WebCartisan at support@webcartisan.com or via our contact page.

Please also review our Terms of Use and Refund Policy.