Frequently Asked Questions
Do I need WooCommerce?
Yes. Giveaway Lottery requires WooCommerce to be installed and active. It extends WooCommerce products — it does not work standalone.
Can I run multiple giveaways at the same time?
Yes. Create as many giveaway products as you need. Each operates independently with its own dates, ticket range, and settings.
Can customers buy multiple tickets?
Yes, unless you enable Disable Multiple Item Quantity (limits to 1) or set a Per-user ticket limit (Pro).
How are ticket numbers assigned?
By default, numbers are assigned randomly from the ticket range. You can switch to sequential numbering in General settings. With Ticket Picker (Pro), customers choose their own numbers.
Can I export all ticket data?
Yes, with Pro. Go to Ticket export settings or click Export from the Products list.
Does it work with page builders?
Yes. Use shortcodes in Elementor, Divi, or any page builder that supports WordPress shortcodes.
Can I run a giveaway without selling tickets (100% free)?
Yes, with Pro’s Instant Checkout / Free Campaign feature. Set product price to $0 and enable Instant Checkout.
How do I do a live draw on social media?
Use Winner Reveal Style 2 (wheel spinner, Pro). Share your screen on YouTube/Facebook/Instagram Live while the wheel spins on the Winner Reveal page.
What happens to tickets when an order is refunded?
Tickets are automatically deleted when the order reaches a configured cancellation/refund status (set in General settings).
Where can I get support?
- Free plugin: WebCartisan Support
- Email: support@webcartisan.com
- Also see Giveaway Lottery → Get Support tab in admin
