Reward Rules & Free Tickets

Reward Rules let you automatically give customers free tickets and reward points based on their shopping behavior. This builds loyalty and encourages repeat purchases.

What Are Reward Points?

Reward points are like store credit for giveaways. Customers earn points from purchases, reviews, sign-ups, lucky wheel wins, and instant wins. They can redeem points for free tickets or other rewards you configure.

Reward Tiers

The system includes four default tiers (you can rename them):

• Bronze — Entry level
• Silver — Mid level
• Gold — High level
• Platinum — Top level

Each tier can have different point thresholds and benefits.

Step-by-Step: Create a Reward Rule

1. Go to Giveaway Lottery → Reward rules tab.
2. Click Add Reward Rule Group.
3. Give the group a name (e.g., “Spend $50 Get Free Ticket”).
4. Set conditions — when should this rule apply?
   • Specific product purchased
   • Product category
   • Minimum order amount
   • Minimum order quantity
   • Customer user role
   • Date range (promotional period)
5. Set the reward:
   • Number of free tickets to award
   • Number of reward points to award
   • Which giveaway product the free tickets apply to
6. Save the rule.

[INSERT IMAGE: Reward Rules admin — creating a new rule group]Screenshot of reward rule form with conditions and reward fields.

Enable Free Ticket Acceptance on a Giveaway

For customers to use their free tickets on a specific giveaway:

1. Edit the giveaway product.
2. In Giveaway Settings, enable Accept Free Ticket.
3. Customers with available free tickets can allocate them from My Account → Free entries / ticket(s).

[INSERT IMAGE: My Account — Free entries page where customer allocates tickets]Customer account page showing available free tickets and allocate button.

Other Ways to Earn Points

Configure in Reward rules tab:

• Points for product reviews
• Points for new account sign-up
• Points from Lucky Wheel wins
• Points from Instant Win prizes